Return & Refund Policy

Last Updated: 1 May, 2025

This Return & Refund Policy explains the conditions under which cancellations, refunds, credits, or payment adjustments may be processed for travel services booked through Cheapaeroline. As a travel facilitation platform, we aim to provide clear and transparent guidance regarding refund eligibility and processing procedures.

All reservations made through our website are subject to the individual cancellation and refund policies established by airlines, hotels, cruise operators, tour providers, car rental companies, and other third-party travel suppliers. Cheapaeroline acts as an intermediary and does not independently authorize or override supplier refund decisions.

1. Services Covered

This policy applies to bookings including but not limited to:

• Airline tickets
• Hotel accommodations
• Cruise reservations
• Tours and activities
• Vehicle rental services

2. Eligibility for Refunds

A refund request may be considered only if:

• The booking was successfully confirmed through Cheapaeroline.
• The cancellation complies with the supplier’s applicable fare or rate conditions.
• The request is submitted within the permitted cancellation window.
• Valid booking reference and payment confirmation are provided.

3. Refund Request Procedure

1. Review the cancellation terms in your booking confirmation.
2. Prepare your booking reference number and proof of payment.
3. Submit your cancellation or refund request through our official support channels.
4. Provide additional documentation if required for verification.

Our support team will coordinate with the relevant supplier to assess eligibility and determine any applicable deductions.

4. Processing Timeframes

Once approved by the supplier, refunds are generally processed as follows:

• Credit/Debit Cards: 5–14 business days
• Digital Wallets: 3–7 business days
• Bank Transfers: Subject to banking timelines

Processing delays caused by financial institutions or payment processors are beyond our direct control.

5. Fees & Deductions

The refundable amount may be reduced due to:

• Supplier-imposed cancellation penalties
• Fare differences or pricing changes
• Non-refundable service components
• Administrative or processing charges where applicable

6. Exceptional Circumstances

In limited cases involving extraordinary events, refund requests may be reviewed individually, subject to supplier approval and submission of valid documentation, such as:

• Serious medical emergencies
• Death of an immediate family member
• Government travel bans or natural disasters

7. Chargebacks & Payment Disputes

Initiating a chargeback without first contacting our customer support team may delay or complicate the resolution process. We encourage customers to reach out directly so we can assist promptly and efficiently.

8. Policy Modifications

Cheapaeroline reserves the right to amend or update this Return & Refund Policy at any time. Revisions become effective immediately upon publication. Continued use of our services constitutes acceptance of the updated terms.

9. Contact Us

For cancellation support or refund inquiries, please contact:

Email: info@cheapaeroline.com
Phone: +1 (800) 937-0610

We are committed to handling refund requests fairly and in accordance with supplier policies and applicable regulations.